Resume

Professional Summary

Experienced Managing Director of MSP Operations with a proven track record of leading high-performance IT service organizations and delivering secure, scalable technology solutions for small and mid-sized businesses. Skilled in overseeing service delivery, infrastructure operations, cybersecurity programs, and cloud platforms while building efficient processes that improve service quality and operational performance.

Strong background in Microsoft 365, identity and endpoint management, network infrastructure, and Windows server environments, with a focus on aligning technology with business objectives. Adept at leading cross-functional technical teams, optimizing PSA/RMM platforms, and driving continuous improvement through automation, documentation, and measurable service metrics.

Passionate about building trusted client relationships, strengthening cybersecurity and compliance posture, and developing operational strategies that enable managed service providers to grow while maintaining exceptional service standards.